“I purchased a C Golden Gate - 7 note. This instrument is beautiful. It sounds great and I feel sure that any struggles I may have with learning to play will be with learning to play, and not with the quality of the handpan. That was important to me.
I ventured on a short journey with a cheap handpan I could return in 30 days for any reason. That got me in the door of just holding one and seeing if it was something I really wanted. It was. But I didn't like the sound of that one. So, I returned it and started researching.
I knew I wanted an instrument made in the USA, with people whom I could contact if there was a problem, or way down the line if it needed tuning. I sent emails asking questions of several makers. I'm still waiting to hear back from those makers.
Isthmus was immediately responsive, and has been in great communication with me ever since - during the shipment (well packaged and safely shipped) and even since my purchase.
Let's face it, dropping a few grand on an instrument most of us are unfamiliar with is a scary proposition. Having a maker who cares about followup and any questions you might have is important. That is Isthmus Instruments - hands down. (Pun!) And again - the quality is clearly excellent.
Don't frustrate yourself with a cheap handpan. Sure try one out. Have a fling. But settle down with one you can really spend time with.
And if customer service is important to you, and it should be, go with Isthmus.” - Nancy P.
“Wow, what an instrument! Jenny truly is a master of the craft, and a scheduled tour around her workshop shows just how much effort she puts in to the building, testing, and refining of her methods in making these wonderful, hand-made handpans. She was very accommodating and willing to share her knowledge and advice to me as a first-time buyer. I can assure you, the price tag is well worth the joy it will bring you as a musician while simultaneously supporting such a passionate, grassroots company making some truly stellar instruments. The nitrided finish of the steel and beautiful, resonant tones are stunning, and they reflect Jenny's passion as an artisan. I'll definitely be making future purchases from Isthmus.”
-Paul O.