FOR OUR REFUND POLICY AND MORE PLEASE READ OUR FULL TERMS & CONDITIONS.

If you are not 100% satisfied with your handpan order, you can return your handpan (and case where applicable) for a partial refund, when your return is made within 14 days from the date you received your order in the USA. Your purchase price minus a non-negotiable 10% re-stocking charge is used to calculate the value of your refund.

Requests for returns or exchanges must first be made in writing.

For a return, the instrument (and instrument case where applicable) must be in the original condition as you received them, packaged, postmarked and shipped back to Isthmus Instruments, LLC in their original box & case. It is the customer’s responsibility to pay for all return shipping costs.

Returns must be sent to Isthmus Instruments, LLC at 815 Walsh Rd. #2, Madison, WI 53714. Refunds will be processed when the package is returned to the listed address, and when the above conditions are met fully. Refunds may take 3-7 business days for processing.

Custom orders are considered final, and non-refundable per Article 4 in our terms and conditions.

International sales are final and non-refundable. International duties, taxes and tariffs are the customers responsibility to pay.

Sales of all other accessory items, once shipped, are final and not eligible for refund.

Shipping

It is the customer’s responsibility to pay for any and all return shipping costs associated in the event a refund is requested. If an instrument is damaged in transit, it may be eligible for a full exchange or refund of equal value, when damages are immediately reported in writing.

FOR OUR REFUND POLICY AND MORE PLEASE READ OUR FULL TERMS & CONDITIONS.